Please read these terms carefully and only use our website or make a purchase if you are in full agreement with these terms.
We reserve the right to change these Terms from time to time without notice, so please check this page periodically.
If you do not fully agree with these Terms, you must not access or use our services.
You represent that you are 18 years of age or older and capable of entering into a binding contract with Brazil Flowers and that you have a valid credit card or other acceptable electronic payment method. You agree to use our services solely for your personal use, and any resale of our services is prohibited.
You will only use your personal data to create your login account, including a private email account, for which you agree that we will send you a password reset link if and when necessary. The creation, confidentiality and security of your password is your sole responsibility. By means of your username and password you will be able to access Brazil Flowers services and have access to personal information, previous purchases and make new purchases using previously registered payment information, when available. You must apply security best practices to prevent misuse of your username and password. If you suspect any breach of security, you must immediately notify Brazil Flowers to immediately suspend the account. Brazil Flower reserves the right to suspend or terminate your account, without notice and in its sole discretion, including, without limitation, breach of these Terms.
Product prices are subject to correction and/or change at any time without notice, whichever is in effect at the time of checkout, which will be displayed in US dollars, and unless otherwise specified, excludes shipping, taxes and fees. All products are subject to availability. Brazil Flowers reserves the right to accept, reject or cancel any order.
Brazil Flowers reserves the right to correct any errors, including but not limited to publishing, descriptive and typographical errors of its products, services and publications, in any media, at any time and without prior notice.
You authorize Brazil Flowers to receive, retain and refund monetary amounts in accordance with your payment instructions, debit or credit your credit card, debit card or other accepted payment method, and initiate recurring charges from your cards if you sign up for a service that requires automatic billing. Your authorizations will remain in full force and effect until you state otherwise.
Published images of our products are for display purposes. A new product will be assembled exclusively to fulfill your order and its appearance may change due to seasonal factors, local product availability and even replacements may be necessary, always for items of equal or superior quality, in order to satisfy our customers.
Brazil Flowers will not be liable, in whole or in part, for any delay or loss resulting from any force majeure event, including, but not limited to, acts of God, work interruptions, severe weather conditions, acts of war or terrorism ( real or threatened), accidents, explosions, government decrees, insurrections, quarantines, epidemics, customs inspections or other circumstances beyond Brazil Flowers’ reasonable control.
By submitting or publishing reviews and/or testimonials about your impressions of Brazil Flowers products and services, through our website, social networks, support channels or even third-party services, you authorize us to reproduce and disclose in whole or in part. , including your name and profile picture. Your authorizations will remain in full force and effect until you state otherwise.
For the purposes of quality and evaluation of the service provided by local florists, we may contact the recipient and invite them to participate in a satisfaction survey.
Brazil Flowers publishes legal notices on its service pages. Our Services may contain content and references to trademarks, copyrighted materials, technologies, products, processes, software and other proprietary rights, including, without limitation, images, text, music, videos, graphics, photographs, brands, logos , slogans and product names , protected in the US and internationally by trademark, intellectual property and other applicable laws. No licenses or rights are granted or transferred to you.
Brazil Flowers is dedicated to delivering flowers and baskets exclusively in Brazil. We have the current delivery capacity for 83% of the country’s population. In cities with a population of over 850,000, we can deliver on the same day as the purchase, as long as the order is completed on a business day before 11:00 AM in Brazil (GMT -3:00). You can choose the desired delivery date, but unfortunately we cannot guarantee a specific time of day.
In order for your order to be delivered on time, you must do so 2 working days in advance, shorter deadlines, especially for cities with a population of less than 850,000 people, although it is possible to express your preference at the website checkout, it can be delivered late.
Be sure to correctly fill in all recipient address fields, including apartment, unit, suite, or room, if applicable. The delivery fee is made by attempt, so if it is necessary for your order to return to the florist, a new delivery fee will be charged.
Residential and commercial deliveries are made between 7:00 am and 9:00 pm, anyone over the age of 18 can receive delivery and no signature is required. If your delivery is intended for a child, a guardian over the age of 18 must be present at the time of delivery. Florists can call the recipient to schedule the delivery, clarify the address or let them know that the delivery has taken place.
For hospital deliveries, please ensure the recipient is still in the hospital on the scheduled delivery date. In Brazil, many health institutions do not allow the delivery of flowers and food, if the place of delivery has restrictions, the florist will contact the recipient to request a new date and address for delivery.
Before submitting funeral arrangements, make sure of the date and time of the ceremony. In Brazil it is common for burial or cremation to take place within 24 hours after the death, we suggest that you contact our team, before placing the order, to make sure that it will be possible to deliver during the ceremony.
Your access and use of the services and content made available by Brazil Flowers is authorized as long as it meets the following requirements:
- It is for your personal, non-commercial use only;
- Do not copy, distribute or transfer any part of the Services or Content;
- Do not alter, modify, adapt, reverse engineer, attempt to access other areas of the computer systems for any purpose other than that intended by Brazil Flowers;
- Fully comply with all terms set forth on this page.
Also see our Privacy Policy page
